Join our team of wound care innovators.

Location: Remote
Permanent
Full Time

About Engineered Tissue Solutions

Engineered Tissue Solutions was acquired in 2021 by the Heraeus Group, a broadly diversified family-owned technology company. Learn more about Heraeus Group at www.heraeus.com.

The following challenges await you:

• Assist the RSD and EAM’s in planning, coordinating, and executing sales activities.
• Serve as a point of contact for customers, addressing inquiries and resolving issues promptly 
• Coordinate follow-up communications to ensure customer satisfaction and support sales initiatives.
• Maintain accurate records of sales activities, customer interactions, and account details in the CRM system.
• Employ best practices to ensure proper targeting and appropriate reimbursement practices.
• Support EAMs in conducting market research and competitor analysis.
• Gather and organize feedback from customers to share with the sales and product development teams.
• Assist in organizing and executing events such as product demonstrations, trade shows, and training sessions.
• Prepare and maintain sales reports, presentations, and materials for meetings including regular sales forecasts and performance opportunities to the Executive Area Manager.
• Manage scheduling, travel arrangements, and event planning for sales-related activities.
• Ensure all materials and equipment are prepared and available for events using approved corporate literature, scientific data and presentations to customer and potential customers with approved claims from HA.
• Develop an in-depth understanding of the ETS’s skin substitute products and services.
• Build and maintain strong, long-lasting relationships with key decision-makers and influencers in the healthcare community.
• Facilitate the order process by entering and tracking orders, resolving discrepancies, and ensuring timely delivery.
• Stay informed about market trends, competitor activity, and advancements in wound care.
• Contribute key learnings to the team at ETS to demonstrate key understanding of the marketplace and places of opportunities. 
• Ensure that all activities conform to company guidelines, travel/expense guidelines compliance standards, Code of Ethics and federal/state/local laws. 

Your Profile

• BS/BA in business, healthcare, or a related field or equivalent experience required.
• 1–2 years of experience in sales support, customer service, or administrative roles, ideally in the healthcare or medical device industry.
• 1-2 years of experience in the medical device, biotechnology, and tissue biologics of the healthcare industry preferred. 
• Experience in the healthcare, medical device, or pharmaceutical industry is highly desirable.
• Familiarity with supporting field sales teams, including scheduling and organizing events, is an advantage.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for creating reports, presentations, and managing schedules.
• Experience with CRM systems (e.g., Dynamics, Salesforce or similar) to manage accounts, track sales activities, and maintain records.
• Comfort with virtual communication tools (Microsoft Teams) for meetings and presentations.
• Valid driver’s license and reliable transportation for occasional travel to support events or meetings.
• Flexibility to accommodate travel or work outside standard business hours when required.
• Previous experience in startup and medium sized companies.

Curious? Apply now!

Heraeus is proud to be an employer that provides equal access to opportunities for all its employees. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected veteran status, age, or any other legally protected characteristic. A diverse and inclusive culture is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating a workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives.   

We participate in E-Verify to confirm employment eligibility after hire. Learn more at www.e-verify.gov.

Any further questions?

If you need any assistance or have questions, please contact hrdirect-americas@heraeus.com or visit our website at jobs.heraeus.com.

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ETS Wound Care is an Equal Opportunity Employer.

Location: Remote
Permanent
Full Time

About Engineered Tissue Solutions

Engineered Tissue Solutions was acquired in 2021 by the Heraeus Group, a broadly diversified family-owned technology company. Learn more about Heraeus Group at www.heraeus.com.

The following challenges await you:

• Verify patient insurance eligibility, benefits, and coverage for advanced wound care and cellular tissue products.
• Conduct benefit investigations with commercial, Medicare, Medicaid, and managed care payers.
• Determine patient financial responsibility, including deductibles, copayments, coinsurance, and out-of-pocket maximums.
• Manage eligibility cases and communicate with payer case managers, customer providers, sales, and field reimbursement personnel to facilitate patient access to therapy.
• Escalate complex eligibility or coverage issues when appropriate.
• Review payer medical policies and coverage criteria specific to cellular tissue products and wound care therapies.
• Obtain and document prior authorization requirements, pre-certifications, and referral requirements.
• Maintain accurate documentation of all payer communications, verification details, authorization status, and patient account notes within the CRM or reimbursement management system.
• Monitor authorization approvals, denials, and pending requests while ensuring timely follow-up to prevent delays in patient treatment.
• Assist providers with gathering and submitting supporting clinical documentation required for insurance approvals.
• Identify payer-specific billing requirements, coding guidelines, and documentation standards for cellular tissue products.
• Stay current on Medicare Local Coverage Determinations (LCDs), commercial payer policies, and reimbursement policy changes impacting wound care products.
• Maintain compliance with HIPAA, CMS regulations, FDA guidelines, company policies, and applicable healthcare laws.
• Maintain productivity, quality, and turnaround time standards for insurance verification activities to ensure timely patient care.
• Provide exceptional customer service while maintaining professionalism and confidentiality in all patient and provider interactions.
• Attend departmental meetings and in-services as requested

Your Profile:

• Takes personal accountability for supporting customers and improving patient access to ETS products.
• Minimum 5 years of experience in patient access, reimbursement support, or medical billing/coding
• Demonstrated expertise in prior authorizations, appeals, and benefit investigations
• Strong working knowledge of Medicare, Medicaid, and commercial payer policies and processes
• Experience with medical coding systems (CPT, HCPCS, ICD-10-CM) relevant to wound care and surgical interdisciplinary
• Excellent written and verbal communication skills
• High School Diploma Required; Bachelor’s or Associate’s degree preferred

Preferred Qualifications:

• Experience with wound care or related therapeutic areas (e.g., advanced wound dressings, skin substitutes, biologics.)
• Experience with case management platforms (e.g., Salesforce Health Cloud, custom CRM systems)
• Background in medical device in the hospital or physician office setting

Curious? Apply now!

Heraeus is proud to be an employer that provides equal access to opportunities for all its employees. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected veteran status, age, or any other legally protected characteristic. A diverse and inclusive culture is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating a workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives.   

We participate in E-Verify to confirm employment eligibility after hire. Learn more at www.e-verify.gov.

Any further questions?

If you need any assistance or have questions, please contact hrdirect-americas@heraeus.com or visit our website at jobs.heraeus.com.

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ETS Wound Care is an Equal Opportunity Employer.

Location: Remote
Permanent
Full Time

About Engineered Tissue Solutions

Engineered Tissue Solutions was acquired in 2021 by the Heraeus Group, a broadly diversified family-owned technology company. Learn more about Heraeus Group at www.heraeus.com.

The following challenges await you:

• Identify targets and executing selling strategies based on company direction through ethical selling practice.
• Drive sales growth through helping to derive best practices to ensure proper targeting and appropriate reimbursement practices.
• Contribute key learnings to the team at ETS to demonstrate key understanding of the marketplace and places of strategic opportunities.
• Use approved corporate literature, scientific data and presentations to customer and potential customers.
• Provide reporting and tracking of sales activities and territory sales forecasts based on agreed upon timelines
• Demonstrate an understanding of industry products, updates and market knowledge.
• Ensure that all activities conform to company guidelines, travel/expense guidelines compliance standards, Code of Ethics and federal/state/local laws.
• Assist with training field Area Managers, professional education and mentorship roles as needed
• Other duties as assigned.

Your Profile:

•  BS/BA in related discipline or equivalent experience required
•  5+ years of experience in wound care field with progressive responsible positions and 5+ years in medical sales required
• 5+ years of experience in the medical device, biotechnology, and tissue biologics of the healthcare industry preferred
• O.R./Surgical/VAC Submission experience required
• Experience with skin substitutes preferred
• Previous experience in startup and medium sized companies

Curious? Apply now!

Heraeus is proud to be an employer that provides equal access to opportunities for all its employees. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected veteran status, age, or any other legally protected characteristic. A diverse and inclusive culture is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating a workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives.   

We participate in E-Verify to confirm employment eligibility after hire. Learn more at www.e-verify.gov.

Any further questions?

If you need any assistance or have questions, please contact hrdirect-americas@heraeus.com or visit our website at jobs.heraeus.com.

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ETS Wound Care is an Equal Opportunity Employer.

Salary: contract-based; percentage of sales

Location: Flexible (Nationwide Opportunities Available)

About Us: At Engineered Tissue Solutions, we are a pioneer in bioactive glass wound care skin substitutes, dedicated to improving patient outcomes through advanced products and exceptional service. We are expanding our 1099 distribution network and seek motivated and experienced Distributors to join our team and drive growth in this novel field.

Role Overview: As a 1099 Distributor for our wound care products, Mirragen and MirraSurg, you will play a crucial role in expanding our market presence and building strong relationships with healthcare providers. Your responsibilities will include promoting bioactive glass wound care solutions, managing client accounts, and identifying new business opportunities. This role offers flexibility and independence while providing the support and resources needed to succeed.

Key Responsibilities:

• Develop and execute sales strategies to increase market share for our wound care products.
• Build and maintain relationships with healthcare professionals, including hospitals, clinics, and healthcare systems.
• Conduct product presentations, demonstrations, and training sessions to educate customers on the benefits and usage of our products.
• Manage and grow your customer base through effective account management and follow-up.
• Provide market feedback and insights to our team to help shape product development and marketing strategies.
• Achieve and exceed sales targets and performance metrics.

Qualifications:

• Proven experience in medical sales, preferably in wound care or related fields.
• Demonstrated year over year wound care sales growth.
• Strong network within the healthcare industry and a track record of successful sales performance.

Apply

Please send your resume to Monique Solomon at monique.solomon@heraeus.com.

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ETS Wound Care is an Equal Opportunity Employer.

Location: Jacksonville, FL
Permanent
Full Time

Creating foldable displays, advancing medical innovations, or giving new life to precious metals – at Heraeus, we empower our customers to stay ahead of the curve. As a family-owned global technology leader, we take pride in being the invisible force driving innovation. Whether in production, research, sales, or administration, we deliver world-class quality across key industries: Metals & Recycling, Healthcare, Semiconductor & Electronics, and Industrials. With a strong global presence, including a significant footprint in the United States, Heraeus employs approximately 16,400 people across 40 countries, all dedicated to shaping the future of technology and industry. 

Solutions from the Heraeus Group provide faster internet, rid water of germs, and keep hearts beating in time. As a broadly diversified and globally leading family-owned technology company, we combine materials expertise and technological leadership to create the most diverse products, all with one thing in common: World-class quality. Working with customers around the world, we shape the future and provide vital innovations in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. Heraeus is one of the top 10 family-owned companies in Germany and has a team of around 17,200 employees in 40 countries.

About Engineered Tissue Solutions

Engineered Tissue Solutions was acquired in 2021 by the Heraeus Group, a broadly diversified family-owned technology company. Learn more about Heraeus Group at www.heraeus.com.

The following challenges await you:

• Identify targets and executing selling strategies based on company direction through ethical selling practice.
• Drive sales growth through helping to derive best practices to ensure proper targeting and appropriate reimbursement practices.
• Contribute key learnings to the team at ETS to demonstrate key understanding of the marketplace and places of strategic opportunities.
• Use approved corporate literature, scientific data and presentations to customer and potential customers.
• Provide reporting and tracking of sales activities and territory sales forecasts based on agreed upon timelines
• Demonstrate an understanding of industry products, updates and market knowledge.
• Ensure that all activities conform to company guidelines, travel/expense guidelines compliance standards, Code of Ethics and federal/state/local laws.
• Assist with training field Area Managers, professional education and mentorship roles as needed
• Other duties as assigned.

Your Profile:

• BS/BA in related discipline or equivalent experience required
• 5+ years of experience in wound care field with progressive responsible positions and 5+ years in medical sales required
• 5+ years of experience in the medical device, biotechnology, and tissue biologics of the healthcare industry preferred
• O.R./Surgical/VAC Submission experience required
• Experience with skin substitutes preferred
• Previous experience in startup and medium sized companies

Curious? Apply now!

Heraeus is proud to be an Equal Opportunity Employer. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other legally protected characteristic. Diversity is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating an inclusive workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives.

We participate in E-Verify to confirm employment eligibility after hire. Learn more at www.e-verify.gov.

Any further questions?

If you need any assistance or have questions, please contact hrdirect-americas@heraeus.com or visit our website at jobs.heraeus.com.

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ETS Wound Care is an Equal Opportunity Employer.

Location: Tallahassee, FL
Permanent
Full Time

Creating foldable displays, advancing medical innovations, or giving new life to precious metals – at Heraeus, we empower our customers to stay ahead of the curve. As a family-owned global technology leader, we take pride in being the invisible force driving innovation. Whether in production, research, sales, or administration, we deliver world-class quality across key industries: Metals & Recycling, Healthcare, Semiconductor & Electronics, and Industrials. With a strong global presence, including a significant footprint in the United States, Heraeus employs approximately 16,400 people across 40 countries, all dedicated to shaping the future of technology and industry. 

Solutions from the Heraeus Group provide faster internet, rid water of germs, and keep hearts beating in time. As a broadly diversified and globally leading family-owned technology company, we combine materials expertise and technological leadership to create the most diverse products, all with one thing in common: World-class quality. Working with customers around the world, we shape the future and provide vital innovations in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. Heraeus is one of the top 10 family-owned companies in Germany and has a team of around 17,200 employees in 40 countries.

About Engineered Tissue Solutions

Engineered Tissue Solutions was acquired in 2021 by the Heraeus Group, a broadly diversified family-owned technology company. Learn more about Heraeus Group at www.heraeus.com.

The following challenges await you:

• Identify targets and executing selling strategies based on company direction through ethical selling practice.
• Drive sales growth through helping to derive best practices to ensure proper targeting and appropriate reimbursement practices.
• Contribute key learnings to the team at ETS to demonstrate key understanding of the marketplace and places of strategic opportunities.
• Use approved corporate literature, scientific data and presentations to customer and potential customers.
• Provide reporting and tracking of sales activities and territory sales forecasts based on agreed upon timelines
• Demonstrate an understanding of industry products, updates and market knowledge.
• Ensure that all activities conform to company guidelines, travel/expense guidelines compliance standards, Code of Ethics and federal/state/local laws.
• Assist with training field Area Managers, professional education and mentorship roles as needed
• Other duties as assigned.

Your Profile:

• BS/BA in related discipline or equivalent experience required
• 5+ years of experience in wound care field with progressive responsible positions and 5+ years in medical sales required
• 5+ years of experience in the medical device, biotechnology, and tissue biologics of the healthcare industry preferred
• O.R./Surgical/VAC Submission experience required
• Experience with skin substitutes preferred
• Previous experience in startup and medium sized companies

Curious? Apply now!

Heraeus is proud to be an Equal Opportunity Employer. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other legally protected characteristic. Diversity is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating an inclusive workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives.

We participate in E-Verify to confirm employment eligibility after hire. Learn more at www.e-verify.gov.

Any further questions?

If you need any assistance or have questions, please contact hrdirect-americas@heraeus.com or visit our website at jobs.heraeus.com.

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ETS Wound Care is an Equal Opportunity Employer.